Lowongan Kerja BUMN Agent Contact Center PT Kereta Api Indonesia Via Infomedia

Infolokerlampung.Net - PT Kereta Api Indonesia adalah Badan Usaha Milik Negara Indonesia yang menyelenggarakan jasa angkutan kereta api. Layanan PT KAI meliputi angkutan penumpang dan barang.  Saat ini membutuhkan tenaga kerja untuk menempati posisi sebagai:

 

1. Answering phones from customers professionally and responding to customer inquiries and complaints.
2. Researching required information using available resources.
3. Handling and resolving customer complaints regarding product sales to customer service problems.
4. Providing customers with the organization’s service and product information.
5. Processing forms, orders, and applications requested by the customers.
6. Identifying, escalating priority issues and reporting to the high-level management.
7. Routing inbound calls to the appropriate resources.
8. Following up complicated customer calls where required.
9. Completing call notes and call reports as necessary and updating them in the CRM.
10. Obtaining and evaluating all relevant data to handle complaints and inquiries.
11. Recording details of comments, inquiries, complaints, and actions taken.
12. Managing administration, communicating and coordinating with internal departments.
13. Other duties as assigned.
    

Job Requirement

• Pendidikan: Min D3
• Usia  Maksimal 28 tahun ( Pria / Wanita )
• Mengguasai bahasa inggris aktif
• Berpenampilan Rapi, Menarik & Bersih 
• Bersedia bekerja pada saat hari libur dan system shifting           
• Menguasai penggunaan computer dan aplikasi office
• Dapat berkomunikasi dengan baik
• Tidak memiliki aksen kedaerahan/berlogat (Clear Voice)